Frequently Asked Questions
Everything you need to know about your NHS Skate Direct order.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for skateboards?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that once a skateboard has been assembled or gripped, it is no longer eligible for return.
Do you offer international shipping?
Currently, NHS Skate Direct ships to the United States and select international territories. Please use our shipping calculator at checkout to see if delivery is available to your region.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products authentic?
Yes, we are the direct source for authentic Santa Cruz, Independent Truck Co., Creature, and many other premium skate brands. All products are 100% genuine.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.